Customer Support Specialist Opening
Faith+Lead is seeking an energetic, detail-oriented customer support specialist who thrives on helping people and solving problems creatively. This role is essential to delivering exceptional experiences for our community of Christian leaders and learners as they discover the transformative difference Jesus makes in everyday life.
As our Customer Support Specialist, you’ll be the friendly voice and helpful problem-solver our community turns to when they need assistance. You’ll work closely with our Faith+Lead team to ensure every interaction reflects our commitment to empowering individuals for God’s calling through digital content, online courses, and meaningful live learning experiences.
This position offers the perfect blend of meaningful work and professional growth, where your skills in customer service directly contribute to supporting Christian leaders and learners in their spiritual and professional development.
Hours/Place of Work
This is a part-time remote contract position averaging 20-25 hours per week. The position offers a 6-month contract including a 30, 60, and 90 day review with an option to renew the six month contract. You’ll be working closely with the hybrid Faith+Lead team based at Luther Seminary in St. Paul, MN, collaborating virtually to support our global community of users.
Duties and Responsibilities
Our Customer Support Specialist will primarily be responsible for:
● Work with the Faith+Lead team to source answers for user and customer questions
● Respond to customer inquiries with accurate, helpful information within a turnaround of 1-2 business days
● Manage customer service tickets efficiently from intake to resolution
● Provide empathetic support while maintaining professionalism
● Troubleshoot basic technical issues (account access, virtual content, platform navigation)
● Update user and customer records accurately and efficiently
● Process refunds and handle payment-related requests
● Relay invoice and alternative payment requests to the team and assist with resolution
● Enter weekly metrics and maintain accurate reporting
● Triage issues to appropriate team members when specialized knowledge is needed
● Collaborate effectively with the Faith+Lead team across all departments
If you have experience in the following areas, it’s a PLUS!
● Experience supporting online learning platforms or digital communities
● Background in event support or e-commerce customer service
● Familiarity with Christian organizations and ministry contexts
● Experience with content management systems or learning management systems
● Knowledge of payment processing platforms and refund procedures
Skills and Abilities
● You have previous customer support experience with a proven track record
● You’re proficient with digital tools (Zoom, Google Suite) and have a willingness to learn new platforms
● You have hands-on experience with customer service ticketing systems
● You possess excellent written and verbal communication skills
●You demonstrate strong organizational abilities and attention to detail
● You have native or bilingual English proficiency
● You maintain a calm, kind, patient, and compassionate approach to customer interactions
● You can work independently while collaborating effectively with teams
● You show curiosity and openness to asking questions and communicating with the team to solve customer issues
● You’re drawn to supporting leaders and learners in their growth and development
Application Instructions
If you’d like to be considered for this role, please respond with the following details
- Resume highlighting relevant customer support experience
- Brief cover letter addressing:
- What interests you most about this position?
- Your recent experience with similar customer support roles
- Why you’re drawn to supporting leaders and learners
This position offers the opportunity to make a meaningful impact in the lives of Christian leaders while developing your skills in a supportive, mission-driven environment.
Want to learn a little bit more about us? Keep reading!
More About our Faith+Lead Team
What We Do
Faith+Lead is a digital platform from Luther Seminary that empowers Christian leaders and learners to discover the transformative difference Jesus makes in everyday life. We equip individuals for God’s calling through digital content, online courses, live learning experiences, vibrant learning communities, and meaningful in-person retreats and events.
Our mission is to bridge the gap between faith and daily leadership, providing practical tools and community support that help Christian leaders flourish in their calling. We believe that when leaders are equipped and supported, entire communities are transformed.
Meet Luther Seminary
Luther Seminary is a leader in theological education, innovation, and faithful service. For over 150 years, we’ve been preparing leaders for Christian communities around the world. Through Faith+Lead, we extend our commitment to lifelong learning and leadership development into the digital space, reaching leaders wherever they are in their journey.
Customer Support Values
Excellence in Service – We believe every interaction matters and strive to provide exceptional support that reflects our commitment to serving others with excellence.
Compassionate Community – We approach every customer interaction with empathy, kindness, and genuine care for their experience and growth.
Continuous Learning – We’re committed to growing in our skills, understanding, and ability to serve our community better each day. Asking each other questions and being curious is a part of our team culture.
Faith-Centered Innovation – We embrace new technologies and approaches while staying grounded in our mission to support Christian leaders.
Team Perks
Did we forget to mention all of the Faith+Lead team perks? We’re a mission-driven organization with a supportive, collaborative culture. Our team is full of talented and motivated individuals who are passionate about making a difference. But these awesome perks help just a little too:
The Benefits:
● Competitive hourly compensation ($25-$30/hour)
● Flexible remote work arrangement
● Meaningful work that makes a real impact
The Team:
● Collaborative, supportive team environment
● Regular team check-ins and connection opportunities
The Culture:
● Mission-driven work environment where your values align with your daily tasks
● Supportive atmosphere that encourages questions, learning, and growth
● Opportunity to be part of transforming how Christian leaders are equipped and supported
The Development:
● Gain experience in the growing field of digital learning and online community support
● Opportunity to develop skills in customer service, digital platforms, and community building
● Potential for contract renewal and long-term growth with the organization
Ready to join our team? We’d love to hear from you!
