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#117: Church Community Service Transformed: Connecting Neighbors over Laundry

Nancy Dyson from St. John's Episcopal Church shares how her congregation's Laundry Love ministry emerged organically from listening to their neighbors' actual needs.

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Many churches struggle with creating meaningful church community service initiatives that authentically connect with neighbors. In this episode, Nancy Dyson from St. John’s Episcopal Church in St. Cloud, Minnesota shares how a simple cup of coffee led to “Laundry Love” – a thriving ministry serving 80-100 people monthly at a local laundromat. Nancy reveals how showing up consistently, listening deeply, and allowing ministry to emerge organically transformed both her congregation and their community relationships.

Discover a refreshing approach to church community service that prioritizes presence over programs and relationships over results. Nancy offers practical wisdom for congregations wanting to move beyond their walls: start with no agenda, embrace the “beautifully messy” nature of neighborhood engagement, and remain open to how the Holy Spirit might surprise you. Whether your church is large or small, rural or urban, this conversation offers inspiration and practical steps for connecting with neighbors in meaningful ways.

Resources Mentioned

Featuring

Photo of Nancy Dyson
Nancy Dyson
Guest in Pivot Podcast

Nancy has a degree in social work, minority studies and human relations, and works as a youth advocate and in advancement at 180 Degrees St Cloud Youth Shelter. She is also a postulant for the diaconate in TEC, raised up from her home church, St John’s in St Cloud. Her passion is finding what God is up to in the neighborhood and joining in. (This is how Laundry Love, Shower The People, Bread and Blessings, Sunday Fundays, street outreach all were started).

Hosts

Faith+Lead Headshot of The Rev. Dr. Dwight Zscheile, VP of Innovation, Luther Seminary.
Dwight Zscheile
Professor of Congregational Mission and Leadership, Luther Seminary, St. Paul, Minnesota

The Rev. Dr. Dwight Zscheile is professor of congregational mission and leadership at Luther Seminary in St. Paul, Minnesota.

He is the author of Embracing the Mixed Ecology (with Blair Pogue, Seabury Books, 2025), Leading Faithful Innovation: Following God into a Hopeful Future (with Michael Binder and Tessa Pinkstaff, Fortress Press 2023), Participating in God’s Mission: A Theological Missiology for the U.S. (with Craig Van Gelder, Eerdmans 2018), The Agile Church: Spirit-Led Innovation in an Uncertain Age (Morehouse Publishing, 2014), People of the Way: Renewing Episcopal Identity (Morehouse Publishing, 2012) and The Missional Church in Perspective: Mapping Trends and Shaping the Conversation (with Craig Van Gelder, Baker Academic 2011), editor of Cultivating Sent Communities: Missional Spiritual Formation (Eerdmans, 2012), and co-editor (with Ed Olsworth-Peter) of The Starter’s Way: Leading New Contextual Christian Communities (Church Publishing, 2025).

A graduate of Stanford University (BA), Yale University (MDiv) and Luther Seminary (PhD, Congregational Mission and Leadership), Dwight previously served congregations in Minnesota, Virginia and Connecticut. Dwight’s experience growing up in a secular home in California has shaped his commitment to helping the church cultivate Christian community with neighbors in today’s changing world.

Terri Elton
Dean of Academic Affairs and Professor of Leadership, Luther Seminary, St. Paul, Minnesota

The Rev. Dr. Terri Martinson Elton began teaching at Luther Seminary as an adjunct instructor in 2004 before becoming the director of the Center for Children, Youth and Family Ministry in 2008. In addition to her continued work with the Center, Elton accepted the position of associate professor of Children, Youth and Family Ministry in 2010 and associate professor of Leadership in 2014.

Prior to her call to Luther Seminary, Elton served as an associate to the bishop in the Saint Paul Area Synod where her responsibilities included working with congregations, leadership development, First Call theological education and youth and family ministry.

Elton holds a B.A. degree in communications from Concordia College in Moorhead, Minn. (1986). She earned both her M.A. (1998) and Ph.D. (2007) degrees in Congregational Mission and Leadership from Luther Seminary.

About Pivot Podcast

Join us on Pivot Podcast, where we journey beyond church-as-usual to discover how God is reshaping ministry for today’s world.

Each week, we dive into conversations with innovative leaders and practitioners who are navigating four game-changing pivots: shifting from quick fixes to deep listening, from membership to discipleship, from rigid models to creative ministry ecosystems, and from clergy-centered leadership to unleashing everyone’s gifts.

Whether you’re a member of the clergy seeking fresh inspiration or a volunteer stepping into new leadership territory, Pivot Podcast equips you with the insights and practical wisdom to follow Jesus into a faithful future.

Through their work with diverse cohorts of preachers, they’ve discovered that the most compelling sermons aren’t necessarily the most polished – they’re the ones where preachers have learned to listen deeply to both God and their congregations. Learn practical tools for gathering meaningful feedback, understand why vulnerability matters more than ever in preaching, and discover how shifting from evaluation to understanding can deepen your sermon’s impact. Plus, hear why reimagining God’s agency in preaching might be the key to unlocking more powerful proclamation.

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Featuring

Photo of Nancy Dyson
Nancy Dyson
Guest in Pivot Podcast

Nancy has a degree in social work, minority studies and human relations, and works as a youth advocate and in advancement at 180 Degrees St Cloud Youth Shelter. She is also a postulant for the diaconate in TEC, raised up from her home church, St John’s in St Cloud. Her passion is finding what God is up to in the neighborhood and joining in. (This is how Laundry Love, Shower The People, Bread and Blessings, Sunday Fundays, street outreach all were started).

Hosts

Faith+Lead Headshot of The Rev. Dr. Dwight Zscheile, VP of Innovation, Luther Seminary.
Dwight Zscheile
Professor of Congregational Mission and Leadership, Luther Seminary, St. Paul, Minnesota

The Rev. Dr. Dwight Zscheile is professor of congregational mission and leadership at Luther Seminary in St. Paul, Minnesota.

He is the author of Embracing the Mixed Ecology (with Blair Pogue, Seabury Books, 2025), Leading Faithful Innovation: Following God into a Hopeful Future (with Michael Binder and Tessa Pinkstaff, Fortress Press 2023), Participating in God’s Mission: A Theological Missiology for the U.S. (with Craig Van Gelder, Eerdmans 2018), The Agile Church: Spirit-Led Innovation in an Uncertain Age (Morehouse Publishing, 2014), People of the Way: Renewing Episcopal Identity (Morehouse Publishing, 2012) and The Missional Church in Perspective: Mapping Trends and Shaping the Conversation (with Craig Van Gelder, Baker Academic 2011), editor of Cultivating Sent Communities: Missional Spiritual Formation (Eerdmans, 2012), and co-editor (with Ed Olsworth-Peter) of The Starter’s Way: Leading New Contextual Christian Communities (Church Publishing, 2025).

A graduate of Stanford University (BA), Yale University (MDiv) and Luther Seminary (PhD, Congregational Mission and Leadership), Dwight previously served congregations in Minnesota, Virginia and Connecticut. Dwight’s experience growing up in a secular home in California has shaped his commitment to helping the church cultivate Christian community with neighbors in today’s changing world.

Terri Elton
Dean of Academic Affairs and Professor of Leadership, Luther Seminary, St. Paul, Minnesota

The Rev. Dr. Terri Martinson Elton began teaching at Luther Seminary as an adjunct instructor in 2004 before becoming the director of the Center for Children, Youth and Family Ministry in 2008. In addition to her continued work with the Center, Elton accepted the position of associate professor of Children, Youth and Family Ministry in 2010 and associate professor of Leadership in 2014.

Prior to her call to Luther Seminary, Elton served as an associate to the bishop in the Saint Paul Area Synod where her responsibilities included working with congregations, leadership development, First Call theological education and youth and family ministry.

Elton holds a B.A. degree in communications from Concordia College in Moorhead, Minn. (1986). She earned both her M.A. (1998) and Ph.D. (2007) degrees in Congregational Mission and Leadership from Luther Seminary.